Our customers expect a ‘great service’. So, we’re always looking to improve everything we do to exceed their expectations. This means acting responsibly, continually investing in our people and going beyond to deliver the best services to our customers.
Our values have real meaning. Not only do they describe how we behave, they underpin everything we do:
- Committed to our customers
- Dedicated to safety
- Supportive of each other
- Accountable for performance
- Setting the highest standards
True to our values we’ve substantially increased capacity and provided our customers with more journey options, faster trains and better connectivity and accessibility. We’ve also revolutionised the way our customers buy their tickets and take a peek at the latest fares and travel times by launching industry leading apps and providing our passengers with real-time updates on social media.
2014 will see more £multi-million investment as we invest in electric trains, launch four-car trains to lengthen services on the Manchester to Scotland route and boost capacity and provide extra seats, services and jobs throughout the region.
Join us and your ideas will be listened to and you’ll be able to look forward to plenty of variety, training and opportunities to show us what you can do.